StepUP Education Help Center

Welcome to the StepUP Education Help Center! We're here to ensure you have the best experience while preparing for your exams and learning new skills. Below, you’ll find answers to some common questions and helpful resources to guide you along the way. If you can’t find the answer you’re looking for, feel free to contact us!

Getting Started with StepUP Education

1. How do I create an account on StepUP Education?
To create an account, click on the "Create Account under Login area" button on the homepage. Fill in your details, including your name, email address, and a secure password. Once registered, you can log in and access all our learning materials.

2. How do I select the right course for my exam preparation?
StepUP offers courses tailored to different exams like SSC, IBPS, Bank PO, and more. Simply go to the "Courses" section, choose your exam category, and browse through the available resources. Each course is designed to cater to your specific needs.

Using StepUP for Exam Preparation

3. How do I start practicing MCQs?
Once logged in, go to the "Packages" section, choose the exam or topic you'd like to practice, and start solving the MCQs. You can track your progress, review your answers, and even retake tests to improve.

4. Can I access mock tests?
Yes! StepUP provides a wide range of mock tests that simulate real exam conditions. These tests are designed to help you build confidence and gauge your preparation level.

5. How can I track my progress?
You can track your performance using the dashboard. Here, you'll find detailed reports on your test scores, time spent, and areas where you need improvement.

Technical Skill Development: Computer Hardware & Software Courses

6. What kind of computer courses do you offer?
StepUP offers a variety of computer courses including:

• Hardware Courses: Learn about computer components, troubleshooting, and repair.
• Software Courses: Get hands-on training in software development, programming languages, and more.

7. How can I access the computer courses?
To access a course, go to the "Courses" section on your dashboard, select the course you're interested in, and begin learning. You can take courses at your own pace.

Account & Billing

8. How do I reset my password?
If you’ve forgotten your password, go to the login page and click on "Forgot Password." Enter your registered email address, and you’ll receive a link to reset your password.

9. How do I upgrade or purchase a premium course?
To upgrade to a premium course, log into your account and visit the "Cart->View Bag" section. You can choose from various subscription plans and proceed with payment.

Technical Support

11. I’m having trouble accessing a course. What should I do?
If you're facing any issues with accessing courses or tests, please try the following:

• Check your internet connection
• Clear your browser cache
• Try using a different browser or device

If the issue persists, please contact our support team at institute@stepclg.com.

12. How do I contact customer support?
If you need help, you can reach our customer support team by emailing institute@stepclg.com or by visiting the "Contact Us" page on our website. We’re here to assist you!

FAQs

13. Can I use StepUP Education on mobile devices?
Yes, StepUP Education is mobile-friendly. You can access all our courses, practice tests, and resources from your smartphone or tablet.

14. Do you offer certificates for courses?
Yes! After completing certain courses, you can receive a certificate of completion. You’ll find the option to download your certificate in your profile section.

15. How often are new courses and content added?
We are constantly updating our content to ensure you have the latest materials and resources. Be sure to check back frequently for new courses and practice tests.

If you need further assistance or have specific questions, don’t hesitate to reach out to us. We’re committed to helping you succeed in your exams and skill development. Thank you for choosing StepUP Education!

StepUP Education Support Team
Email: stepupclg@gmail.com
Phone: +91 924 1111 491